FAQ

Frequently Asked Questions

Ordering and Payment

1. How do I place an order?
- Simply browse our website, add items to your cart, and follow the checkout process.
2. What payment methods do you accept?
- We accept Visa, Mastercard, and PayPal.
3. Is my personal and payment information secure?
- Yes, our website uses SSL encryption to ensure your information is protected.

Shipping and Delivery

1. What is your shipping policy?
- Please refer to our Shipping Policy for details.
2. How long does shipping take?
- Standard Shipping: 2-3 business days, Express Shipping: 1-2 business days.
3. Can I track my order?
- Yes, you will receive tracking information via email once your order has shipped.

Returns and Refunds

1. Can I return or exchange an item?
- Yes, please refer to our Return and Refund Policy for details.
2. How do I initiate a return or exchange?
- Contact us at support@gizmac.store or call us at +971 50 299 2957.

Products and Availability

1. Is the product I want in stock?
- If a product is out of stock, it will be indicated on the product page.
2. Can I pre-order a product?
- Yes, please contact us for pre-order availability and details.

Account and Login

1. Do I need to create an account to place an order?
- No, you can checkout as a guest. However, creating an account allows for easier checkout and order tracking.
2. How do I reset my password?
- Click on the "Forgot Password" link on the login page and follow the instructions.

General

1. What are your business hours?
- Saturday to Thursday: 9:00 AM - 6:00 PM (GST), Friday: Closed.
2. How do I contact Gizmac.store?
- Email: support@gizmac.store, Phone: +971 50 299 2957, or use our Contact Form.

Note: Please replace the contact information with your actual details.

Additional Tips:

- Please check our website for any promotions or discounts before placing an order.
- We reserve the right to change our FAQ at any time without prior notice.